Returns & Exchanges

At The Village Company, we want you to love your beauty routine, which is why we offer a 30-day window for returns on items that don't meet your expectations. If you are not completely satisfied with your purchase, we are here to help you find a better match or provide a full refund.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Package Your Items

Carefully place the products in their original packaging, ensuring all lids are securely tightened to prevent leaking during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your package, covering any previous shipping barcodes.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing